Bike service · Shimano STEPS
Shimano STEPS diagnostics for your e-bike
Shimano STEPS diagnostics at the MTB Evolution workshop in Istočno Sarajevo: error reading, firmware updates, assist tuning and Di2 shifter service using Shimano E-TUBE Professional software.
Mon–Sat
8:00 – 19:00
50 KM
system diagnostics
30–60 min
diagnostics duration
Overview
What does Shimano STEPS diagnostics include?
Shimano STEPS diagnostics is done with Shimano E-TUBE Professional software and the SM-PCE02 PC Linkage device, and it covers the drive unit, battery, display and Di2 shifters. Below are the six parts of the service.
01
Supported systems
02
Components
03
SM-PCE02 connection
04
Errors and battery
05
Firmware and assist
06
Di2 and report
01
Supported Shimano STEPS systems
We run Shimano STEPS diagnostics on E8000, E7000, EP8 and EP801 drive units, together with the displays, switches and batteries from the same system. Call us before you come in so we can confirm the exact model and model year.
Systems
Error codes
What the codes shown on the drive unit's display mean is explained in our guide to Shimano error codes.
02
Components we check
The software detects and checks every component in the system: the drive unit (DU), battery (BT), display (SC), switch (SW) and, where fitted, the EW-EN100 wireless unit. This way we verify communication between the components as a whole.
Components
03
Hardware connection: SM-PCE02
The bike is connected by cable to a computer through the Shimano PC Linkage device SM-PCE02 and the E-TUBE PROJECT Professional software. Full e-bike diagnostics and component updates are done with this professional tool, while smartphone apps offer only some of those features.
SM-PCE02
04
Error log and battery test
We read the complete error history (error log), because an error that has disappeared often stays stored in memory. We also check battery condition and the number of charge cycles, so you spot ageing in time.
Errors
05
Firmware and assist tuning
We update the firmware of the drive unit, battery, display and other components to the latest available version. We also tune the assist: Eco, Trail and Boost levels and the Dynamic, Explorer and Custom profiles, including maximum torque and Assist Start, where the drive unit supports it.
Software
06
Di2 shifters and service report
Shimano Di2 service includes shifter diagnostics, firmware updates and setup of the Multi-Shift and Synchro Shift functions. At the end you get a PDF report on the condition of the system.
Di2
Maintenance record
The report documents the condition and regular maintenance of your bike. Warranty terms are set by the manufacturer and the bike seller, so check them for your model.
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Video
Shimano STEPS diagnostics in practice
See what diagnostics of a Shimano STEPS system looks like in the MTB Evolution workshop.
Price
Price: Shimano STEPS diagnostics
Shimano STEPS diagnostics costs 50 KM and includes a detailed diagnostic report. Parts and mechanical work are charged separately, according to the bike service price list.
50 KM
System diagnostics
Price of Shimano STEPS system diagnostics with a report. Di2 shifter diagnostics costs the same, 50 KM.
30–60 min
Diagnostics duration
Diagnostics and firmware updates usually take 30 to 60 minutes, depending on the number of components and the speed of Shimano's servers. If we find a fault, we'll let you know before continuing any work.
For other e-bike systems, see e-bike service, and for Bosch, the Bosch electric bike service page.
Services
Other workshop services
Besides Shimano STEPS diagnostics, we also do regular bike service for all brands. Pick the service you need or check the bike service price list.
Basic (small) service
Derailleur and brake adjustment, chain, wheels, tyre pressure and a quick frame inspection.
Learn more →
Major service
Complete strip-down, cleaning, replacement of wear parts, wheel truing and bearing check.
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Bike service process
From the first call to pickup: six steps and a price estimate before any work starts.
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E-bike service
Bosch, Shimano STEPS and mechanical e-bike service in one place.
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Washing and detailing
Hand wash, drivetrain cleaning, lubrication and protective frame coating.
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Wheel service
Wheel truing, tyre replacement and bearing service.
Learn more →
Hydraulic brakes
Bleeding, brake fluid replacement, pad and rotor check.
Learn more →
Suspension service
Fork and shock service, oil replacement and setup.
Learn more →
Price list
Prices of all services in one place, so you know what to expect in advance.
See prices →
FAQ
Frequently asked questions about Shimano STEPS diagnostics
What is Shimano STEPS diagnostics?
Shimano STEPS diagnostics is a check of the drive unit, battery, display and switches using Shimano E-TUBE Professional software. It reads errors, updates firmware and tunes the assist.
How much does Shimano STEPS diagnostics cost?
Shimano STEPS diagnostics costs 50 KM and includes a detailed diagnostic report. Di2 shifter diagnostics costs the same. Parts and mechanical work are charged separately.
Can I do the diagnostics myself?
Basic checks and settings can be done with smartphone apps. Full diagnostics, including component updates and advanced settings, are done by the workshop with professional tools (E-TUBE Professional and SM-PCE02).
How often should diagnostics be done?
At least once a year, ideally before the season. Have it done more often if you ride in demanding conditions, after a crash or impact, when an error appears on the display, and when you notice a loss of power.
Does E-TUBE Professional work with Di2 shifters too?
Yes. Diagnostics, firmware updates for Di2 components and setup of the Multi-Shift and Synchro Shift functions are all done with the same software, E-TUBE Professional.
Does servicing with you affect my e-bike's warranty?
The report documents the condition and regular maintenance of your bike. Warranty terms are set by the manufacturer and the bike seller, so check with them for your specific case.
Do I need to book a slot?
We recommend it. You can book by phone (+387 66 902 418), Viber, WhatsApp or through the booking form.
Book Shimano STEPS diagnostics
Book Shimano STEPS diagnostics in Istočno Sarajevo. The workshop is run by Marko Ristivojević, a Bosch eBike Expert and Master Bike Mechanic. The workshop is rated 5.0 on Google (101 reviews).
Bike service Istočno Sarajevo: Riste Anđića 20, 71123 Istočno Sarajevo · Mon–Sat 8:00–19:00 · Closed on Sundays
